FAQ

Shipping Information

When will my items arrive?

All products will be shipped via USPS. For domestic shipping, it can take 3 - 7 business days for you items to arrive. All purchases going to Canada can take anywhere between 1 - 4 weeks to arrive.

We are shipping products to the United States and Canada only at this time.

Pick-ups are available only within San Diego, CA.

 

When will I receive my tracking number?

Please note that pick-up orders and stamped shipping will not have tracking numbers.

If your order is tracked, you will receive your tracking number within 48 hours of when you placed your purchase. Please contact sanaallco1@gmail.com if you have not received your order confirmation as well as tracking number within 48 hours.

 

What if I put in the wrong address?

Please contact sanaallco1@gmail.com within 48 hours with the following information:

1. Email subject: Address Correction + Order Number

2. First and last name

3. Email used for purchase

4. Correct shipping address

 

 

Refund / Return / Exchanges

All products listed on sanaallclub.com are on a case by case basis.

Please email sanaallco1@gmail.com if you received a damaged or wrong item within 14 business days. We cannot assist you after the allotted time period.